FAQ

How far in advance should I enquire for a Cake, Desserts or Wedding Cake?

Minimum 2 week's notice on basic bespoke cake or desserts order. With the back-and-forth nature of ordering and for grantee spot 6 to 8 weeks' notice is ideal if you are looking for detailed bespoke cake or desserts. For wedding 4 to 8 months is best.

How far in advance should I order a cake, cupcakes, cookies or desserts in online store?

The cut off time for online orders is 5 days before collection date. Example, can order on Monday for a collection on Sat. Therefore, Tuesday is the last day to place an order for the weekend collections. Any order within 7 days will required full payment.

When can I pick up my orders?

Please note we are closed on Monday so time slots for pick up are only available between Tuesday - Sunday on selected time frame.

Where can I collect my order? 

Council registered home kitchen at Piara Waters. Perth

Do you offer delivery?

Current delivery radius is up to 35-50km from Piara waters Perth. If you're not sure if you're within the radius, please contact us or add your address at enquiry form. Delivery required orders must be placed in minimum 2-3 weeks advance.

Make sure get your delivery quote before place the order.

The delivery count as a round trip.

Can you post the cookies?

Yes, we can post it to you, add your postal details to the enquiry form. Must order 2-3 weeks advance.

All cookies are sent out on Tuesday's to arrive by Thursday/Friday that week.

I want to change my order, what do I do?

Yes, you can if you notify 10 days prior to the collection date.

Unfortunately, once an order has been placed, no changes can be made within 10 days to selected collection/delivery date.

Please ensure all details are correct (colors, text, pickup date, delivery address etc.) before processing the final payment.

Do you cater to allergies?

We use a home kitchen to produce all products so there can be traces of gluten, eggs,nuts, seeds etc. If you do have a nut allergy, please specify in the checkout notes and we will make sure, we are extra careful & ensure there are no cakes made that day that do contain nuts but as we mentioned our kitchen do contains nuts. There are high changes of cross contamination. Only proceed your order if you are fully comfortable.

We do cater for eggless or vegan cake, cookies, cupcakes and these orders must be discussed 6-8 weeks in advance.

Unfortunately, at this current time we do not cater to gluten free.

Will the design be same as the inspirations picture I send?

No, it won’t be same. Inspiration pictures from other baker or even my own page used as base design of your request to recreate cake. We won’t be replicating any bakers own creation cakes.

No cake is same so therefore you will get similar design but not same.

How should I store my cake?

After collection, or delivery the cake should be kept in the fridge until displayed at the event. The cake can be on display for 30-45 minutes indoor on hot days or 1-2 hours in cold days, and best eaten once at room temp (at least 30 minutes out of the fridge and these may be varied as per the weather of the day)

How do I store my cookies?

Loose cookies last 5-7 days in provided box or individually sealed cookies last 3-4 weeks in dry cold place. All our sugar cookies are eggless unless we notify ahead.

Can I reschedule my order?

Yes, if 10 days before the pickup date. It may depend on our availability; we will do all our best to accommodate your date change.

There will be charges apply if you request to change the style or design or the date you choose fall in our fully booked date. 

What is non refundable admin fee?

25% from every order is an admin fee which is not refundable in case of change of mind.